Frequently Asked Questions

No. You can make an appointment without a referral. However, in order to claim a rebate with Medicare you will need a Mental Health Care Plan (MHCP). To be assessed for a MHCP, you will need to make an extended appointment with your GP.  

When you have a valid MHCP, Medicare will provide a rebate of $96.65 to cover some of the cost of your psychology session. Medicare provides this rebate for up to 10 sessions per calendar year. 

If you are planning on claiming a rebate from Medicare, please bring your MHCP to your first session. Otherwise, just bring yourself.  

Your first session will be an opportunity for you to share what has brought you to see a psychologist.  They will work with you to decide on treatment direction and goals, and will help you determine if you are a good fit for one another.

Yes, therapy is confidential. Psychologists are bound by strict ethical guidelines and legal requirements to protect your privacy. However, there are some exceptions, such as when there is a risk of harm to yourself or others. Your psychologist will explain the limits of confidentiality at the beginning of your first session.

This depends entirely on you, your story, and your needs. To begin with, counselling can be most effective when it is regular and consistent. Your psychologist will discuss this with you and you will agree on a plan together.   

If you need to reschedule or cancel your appointment, two business days are required to avoid any fees or charges. Please see more information on our cancellation policy under the Fees tab.

No. Between the Lines Psychology is not an emergency service. Should you require immediate support, please contact emergency services or 24 hour counselling services:

Ambulance, Fire, or Police: 000
Lifeline: 13 11 14
Mensline Australia: 1300 78 99 78
Suicide Callback Service: 1300 659 467
Kids Helpline: 1800 55 1800
1800RESPECT: 1800 737 732